Basic Info

CINNOX is a comprehensive SaaS platform that unifies traditional and digital touchpoints. Businesses can connect, orchestrate, and evaluate all of their customer and team interactions to deliver a frictionless omnichannel experience that elevates business performance and optimizes productivity.

This platform is built on the powerful infrastructure and technology base of our parent company, M800, to deliver seamless and reliable customer experiences. Established in 2007, M800 was founded by a group of telecommunications pioneers with a vision to revolutionise global communications – bringing together over 200 researchers, engineers, and product developers from Hong Kong and Taiwan. We leverage global expertise and a comprehensive partner network of over 160 global carriers to deliver innovative telecommunications, mobile, and software solutions to enterprise-level customers and small businesses alike.

Why work with us

CINNOX is a powerful and fully secure SasS platform trusted by over 1,000 organisations across the globe.

High Security & Compliance

Employ top notch data encryption & data protection systems that safeguard you and your customers at all times.

Ture Communications Convergence

Bridge the gaps between datacom, telecom, and internet networks to provide best-in-class voice and messaging solutions.

Carrier-Grade Reliability

Our carrier-grade contractual SLA assures an annual uptime of 99.95% with real-time service delivery and 24/7 support.

Seamless System Integration

End-to-end solution ensures all the data is captured as information flows seamlessly from the visitors to the company.

Brochure

Video

Company focus

Services

IT Solutions
Enterprise solutions
Telecommunications

Industries

Art & Design
e-commerce
Financial Services
Food & Beverage
Healthcare
Industrial
Information & Communications Technology
Legal
Media & Entertainment
Real Estate
Retail
Startup
Technology
Tourism
Transportation & Logistics

Projects or Case studies (4)

ROCHE Case Study

November 2021 -

Roche, a Swiss multinational healthcare company, is using CINNOX as part of a digitalisation pilot program for customer enquiry handling and team collaboration - as part of a wider push towards customer service automation. Read more: https://blog.cinnox.com/case-study-roche “CINNOX is unique in that its intuitive design drastically reduces the learning curve in multiple adoptions for business units – which is usually the hardest part of introducing any change within a large organisation like ours. The medical industry faces some unique challenges in the push towards digitalisation, but this software has put us on the right track towards greater adoption of centralised communications. In the end, this will help us to better serve both patients and health care professionals.” - Hans Lim, Global Idea Accelerator, Innovation Theme, APAC Automation Squad Lead, Roche Hong Kong Limited

B2B Communications Enterprise Information Technology & Services Internet SAAS Technology Web Services & Apps

Rebounce Case Study

March 2021 -

Rebounce is a startup in HK. Cost and efficiency were key factors. Operating too many channels could become burdensome and time-consuming, while selecting the wrong channels would be a waste of resources. Rebounce found CINNOX to be a solid, all-in-one omnichannel platform that would scale with their business and reduce the need for other hardware and tools, minimising overhead.

E-commerce Health & Wellness Information Technology & Services Internet SAAS Technology Telecommunications

Midland Realty Builds Omnichannel Experiences Using CINNOX

September 2022 - March 2023

Midland Realty integrated the WhatsApp Business API, allowing for a unified customer view across all communication channels and the introduction of a WhatsApp chatbot to answer frequent questions. Read more: https://www.cinnox.com/midland-realty.html

B2B B2C Communications Internet SAAS Technology Telecommunications

Fairwood Serves Promotions To Diners Using CINNOX

July 2022 - March 2023

Fairwood integrated WhatsApp chats as omnichannel enquiries, enabling them to send promotional offers while seeing all customer interactions in one place and better understanding their dining preferences. Read more: https://www.cinnox.com/fairwood.html#content

B2B B2C Communications E-commerce Enterprise Information Technology & Services Internet SAAS Technology Telecommunications

Contacts

Kenji Yuen Avatar

Kenji Yuen

Marketing Manager