Fano (Fano Labs)

Basic Info

Founded in 2015, Fano is a language AI company specialized in developing speech recognition, speaker diarization, speaker verification, and natural language processing technologies.

Our globally applicable but Asia-focused models are specifically built to mimic the nuances of real human interaction, able to most accurately support local languages, intonations, dialects and unpredictable conversational structures. With Fano, our clients are driving enterprise performance with enhanced customer service, compliance and risk management.

Fano spun out from The University of Hong Kong in 2015 and is now backed by global institutional investors, including Horizons Ventures, Openspace Ventures, HSBC, Alibaba Entrepreneurs Fund, University of Hong Kong, Hong Kong Science & Technology Parks (HKSTP) and Saltagen Ventures.

Brochure

Company focus

Services

IT Solutions

Enterprise solutions

Industries

Financial Services

Healthcare

Information & Communications Technology

Legal

Media & Entertainment

Technology

Projects or Case studies (5)

Speech-enabled Chatbot for Customer Service

Step Up Your Customer Service with AI Chatbot With Automatic Speech Recognition and deep learning technologies, Accobot handles and analyses customer inquiries in a smart and seamless manner. Main features include: - Multilingual - Supports Omni-channel Integrations - Auto-Delegation for Human Agent - Intent Classification - Supports Multimedia Responses - Multi-Round Dialogue - Entity Recognition

B2B Communications Information Technology & Services SAAS Technology

Speech-to-Text - Sales Compliance and Surveillance for in Banks and Financial Services

Fano develops an Interaction Analytics solution "Callinter" for a multinational investment bank to transcribe customer interactions for monitoring sales and trading surveillance and conduct sales compliance checks. By analying enterprises’ audio, Callinter can automatically flag recordings that might contain mistakes, misconduct, mis-selling practices; or instances that do not comply with the legal selling procedures – from risk assessment, and risk disclosure to T&C read-out.

B2B Information Technology & Services SAAS Technology

Text-to-Speech - Create A Custom Voice For Your Enterprise

With text-to-speech technologies, Fano Labs develops a custom voice for one of the largest telecom operators in Hong Kong to improve operational efficiency. Using neural networking technology, we are able to customize a high-quality personalized voice for your business application. Our professional tuning service helps tailor the features of the engine to meet your unique business requirements.

B2B Enterprise Information Technology & Services SAAS Technology

Speech-to-Text for Meeting Notes Transcription and Video Subtitles

Meeting Note transcription: Callinter Lite can transcribe meetings, online recordings and other audio data into text with high accuracy. The system can significantly save your time for taking meeting minutes and enhance the work efficiency of your organization. Subtitles Generation: With its speech-to-text capability, Callinter Lite can generate subtitles in SRT or CSV format that you can add to your videos in post-production.

B2B Enterprise Information Technology & Services SAAS Technology

Contacts

Christy Ho

Senior Marketing Manager

John Poon

Vice President, Business Operations